Our products usually take 4-8 weeks depending on Shop’s work load and only after the order has been submitted. If Certified and Stamped Engineered Drawings are required then allow an additional 4-8 weeks depending on Shop’s work load.

Once payment has been determined Amish Wholesale Gazebos (AWG) will complete the Order Form, provide it the customer (you) for thorough review to camper to the order’s invoice, once you agree to the contents of the Order Form to submit to the Shop by comprehensively comparing it to your order’s Invoice. In order for the Order Form to be submitted to the Shop Order Form needs to be sign, dated and returned to AWG via text or email. 

PAID IN FULL:

Product(s) will not be shipped until fully paid. It is our policy that Product(s) MUST be fully paid prior to shipping, unless other arrangements are made. Storage fees apply to completed orders over 14 days.

Products are delivered curbside by either Moto Freight or Flatbed/Forklift depending on accessibility to customer’s area weight restrictions and or road access. Accessibility is determined by the contracted carrier only! If carrier determines accessibility is untenable then other options and arraignments will need to be made, i.e., customer rents box van and meets carrier at an accessible location (customer assistance is needed), another consideration – carrier hires a tow company to have product(s) delivered to residence (customer will be billed via invoice for additional cost of tow company).

Please note that all deliveries are curbside deliveries. Do not expect the delivery to be specially placed. If you need it immediately placed in another area other than the curbside or your driveway then please make the personal arrangements via local contractors.

When your crate arrives:

In most cases your product(s) are delivered by Forklift or some by tow truck (at owner’s expense) curbside. There have been times when customers rent a box truck or use their own vehicle to meet the carrier at an accessible location both for carrier and customer. Hand unload usually takes 30 minutes dependent on the size of the crate and the type of lumber chosen for your product. It takes 2 to 6 individuals without medical issues able to lift 75 pounds for the larger crated products. For the smaller crated products it will require 1 to 4 people able to lift a large sack of dog food (~50 pounds), again, without medical issues.

The crate is yours! The driver will not take nor dispose of the crate your product came in. 

Returns:

We do offer a return of finances, but only on a limited basis. Here’s how it works. If the product has not been started (usually take a couple of weeks up to six weeks) then a full refund can be provided. If the product has been placed into production and not completed then AWG can return a portion of the monies to cover the cost of the materials. If the product is completed then no refund is available. AWG will not provide a full refund 

We need to know if you need your product delivered to an isolated location at time of purchase. The transporter will need to know the road conditions. such as dirt roads, limited access, etc. This will give us the ability to confirm delivery capabilities and charges with the Carrier. You will be responsible for any additional freight costs  incurred after your product leaves the warehouse if you request a re-routing of your delivery.

Damages is rare, but they do occur. If you find damage please provide us with pictures. If it is extensive we will provide a new part at no cost. Please understand we have had folks that take advantage of our generosity, so in order for us all to stay honest we ask that you note on your Bill of Lading the damage part or at a minimum note damage to the crate before signing for the crated product. Remember to take pictures. Pictures and video speak volumes. Occasionally, minor damage (e.g. a chipped timber) occurs. Most of the time this is simply remedied by sanding the part. If you ordered a stained or painted product please note you will be given extra stain and/or paint for this reason. If damage occurs during or after construction we will work with you to get a new part so your structure always looks nice and new.

If you receive a product different from what you ordered just return the product at no cost or charge to you.

If your product arrives so damaged it cannot be repaired to new condition with new parts and your product is not a special ordered product, you may return the product at no cost or charge to you.

Our products are made from highly durable structural materials, designed to withstand years of exposure to the elements. We warranty our cedar and vinyl structures for 30 years. Please also refer to the Deliveries and Return section for our further Return policy.