Our products usually take 4-8 weeks depending on Shop’s work load and only after the order has been submitted. If Certified and Stamped Engineered Drawings are required then allow an additional 4-8 weeks depending on Shop’s work load.

Once payment has been received, a representative from Amish Wholesale Gazebos (AWG) will complete the Amish Factory’s Order Form, provide the completed Form to you for a careful and thorough review by comparing the Amish’s Order Form to your invoice. After any errors or corrections are made to the Amish’s Order Form and/or the Form is to your satisfaction, signed, dated and returned via photo or email – the Form will be submitted to the Shop.This is when the lead time starts for the delivery to your house.

PAID IN FULL:

Product(s) will not be shipped from the Amish’s Factory until the product is paid in full. It is our policy that Product(s) MUST be paid in full prior to shipping to leaving the Amish Factory, unless other arrangements are made. Storage fees apply to completed orders over 14 days.

DELIVERY OF PRODUCTS:

Products are delivered curbside by either Moto Freight (in which case the customer hand unloads the product from the delivery companies truck) or Flatbed/Forklift depending on accessibility to customer’s area weight restrictions and or road access. Accessibility is determined by the contracted carrier only! If carrier determines accessibility is untenable then other options and arraignments will need to be made, i.e., customer rents box van and meets carrier at an accessible location (customer assistance is needed), another consideration – carrier hires a tow company to have product(s) delivered to residence (customer will be billed via invoice for additional cost of tow company).

Please note that all deliveries are curbside deliveries. Do not expect the delivery to be specially placed. If you need it immediately placed in another area other than the curbside or your driveway then please make the personal arrangements via local contractors.

When your crate arrives:

In most cases your product(s) are delivered by Forklift or some by tow truck (at owner’s expense) curbside. There have been times when customers rent a box truck or use their own vehicle to meet the carrier at an accessible location both for carrier and customer. Hand unload usually takes 30 minutes dependent on the size of the crate and the type of lumber chosen for your product. It takes 2 to 6 individuals without medical issues able to lift 75 pounds for the larger crated products. For the smaller crated products it will require 1 to 4 people able to lift a large sack of dog food (~50 pounds), again, without medical issues.

The crate is yours! The driver will not take nor dispose of the crate your product came in. 

Returns:

We do offer a return of finances, but only on a limited basis. Here’s how it works. If the product has not been started (usually take a couple of weeks up to six weeks) then a full refund can be provided. If the product has been placed into production and not completed then AWG can return a portion of the monies to cover the cost of the materials. If the product is completed then no refund is available. AWG will not provide a full refund 

We need to know if you need your product delivered to an isolated location at time of purchase. The delivery person will need to know the road conditions, such as dirt roads, limited access, etc. This will give the person delivering your product the ability to make professional delivery decisions as to their equipment and other customer’s products on board.

If this information is not provided prior to shipping any additional costs incurred to deliver your product will be charged back to you, the customer, at the time of delivery with receipt(s) as proof of added cost(s) to AWG.

Additional freight costs may occur after your product leaves the warehouse if you request a re-routing for delivery and will be charged back to you, the customer, at the time of delivery with receipt(s) as proof of added cost(s) to AWG.

Damage is rare, but can occur. If you find damage please provide us with pictures. If it is extensive we will provide a new part at no cost. Please understand we have had folks that take advantage of our generosity, so in order for us all to stay honest we ask that you note on your Bill of Lading the damage part or at a minimum note damage to the crate before signing for the crated product. Remember to take pictures. Pictures and video speak volumes. Occasionally, minor damage (e.g. a chipped timber) occurs. Most of the time this is simply remedied by sanding the part. If you ordered a stained or painted product please note you will be given extra stain and/or paint for this reason. If damage occurs during or after construction we will work with you to get a new part so your structure always looks nice and new.

Please review the contents of each package received prior to assembly. Familiarize yourself with each piece and part prior to assembly. This is a twofold process. It allows for much easier assembly and it alert you to any possible problems such as incorrect or incomplete products. This is a rare event, but it does happen.

If you do receive a product different from what you ordered or a damaged product, please contact AWG immediately to resolve the issue, remember, our goal is satisfied customer and to provide, not only the best customer service possible, but to also provide the best products we have to offer.